What is Nusuk? – Everything You Need To Know About Nusuk

Becoming a guest of Allah سُبْحَانَهُ وَتَعَالَىٰ is among the greatest honours a Muslim can receive.

For many, the first glimpse of the Kaaba in Makkah is a moment they carry in their hearts for the rest of their lives. It brings tears, stillness, and a closeness to Allah سُبْحَانَهُ وَتَعَالَىٰ that words can barely capture.

To stand on the very ground where the Prophet Muhammad صَلَّى اللَّٰهُ عَلَيْهِ وَسَلَّمَ once stood, to raise your hands in the Sacred Mosque, is a trust that calls for sincerity, preparation, and presence of heart.

And today, part of preparing for that sacred visit involves understanding the systems that help guide your way. Among them is Nusuk.

So, what is Nusuk, and why has it become an essential tool for every pilgrim? Let’s find out.

What Is Nusuk and Why Was it Introduced?

Nusuk is a governmental platform that was launched by the Ministry of Hajj and Umrah to make preparation for performing Hajj or Umrah much easier.

It was introduced as an extension of the efforts of Saudi Arabia to enhance the pilgrimage experience, which involves the use of technology to make pilgrimage planning more efficient and accessible.

Previously, numerous pilgrims would have to traverse an assortment of websites, travel agencies, and on-ground offices to coordinate reservations, licenses, travel plans, etc.

This led to confusion or skipping of steps. Nusuk has integrated all these services under a single platform to give a user a central point from which to plan his or her whole journey.

So, for those wondering what is Nusuk in Saudi Arabia?

With all official services gathered into a single reliable source, Nusuk can assist in making sure pilgrims can prepare in certainty and concentrate on their worship.

What Is the Nusuk App Used For?

The Nusuk app is designed to support every stage of the pilgrimage process by bringing key services into one place.

Whether you are planning Umrah or Hajj, the app helps you manage everything from visa applications to booking hotels and transportation.

Its goal is to make the entire experience smoother, more organised, and aligned with official procedures.

One of the app’s most important functions is issuing permits. Pilgrims can use it to apply for Umrah, Rawdah, and Hajj permits without relying on separate systems or third parties.

In addition to permits, Nusuk enables you to book services such as flights, accommodation, and transport within Saudi Arabia.

It also handles visa processing for eligible countries, helping you complete necessary paperwork directly through the platform. 

How Does the Nusuk App Work?

Nusuk is an application that acts as a bridge between the personal data of a pilgrim and the governmental Saudi websites.

The process of registering on the app safely connects your data with national databases such as Absher and Tawakkalna.

This interface enables your identity, visa information, and health condition to be checked in real-time.

The application has a calendar-based structure that allows you to see free hours of Rawdah visits or Umrah visas.

When you have linked your visa, you will be able to access the relevant services and request permits.

The system will verify your eligibility, will not allow you to overlap with your dates, and will not allow you to order services that do not correspond with your visa type.

Do You Require the Nusuk App in Hajj and Umrah?

In most cases, the Nusuk app is necessary both during Hajj and Umrah.

It is the legitimate instrument for making permit applications like Umrah and Rawdah, and it is connected to your travel records and visas.

You might not be able to get access to the major locations or fulfill the official procedures of your pilgrimage without the app. 

Step-by-Step Guide to Using the Nusuk Application

Step 1 – Downloading and installing the Nusuk App

Nusuk is offered free on the Apple App Store and Google Play Store, which means that it can be used by iOS and Android users.

After the download, make sure that your device has current software updates to allow smooth operations. 

Step 2- Account Creation and Login Process

Once the application is installed, you can start by setting up a personal account with your email and a strong password.

The international users will be asked to enter their passport information, but the residents can be asked to connect their Absher account to verify it.

Before logging in, you would have to activate your account via verification code over email or SMS.

Step 3: Create a profile and Visa Details

After logging in, you will be asked to fill in your profile with the most important information, such as your passport number, type of visa, nationality, and travel dates.

Make sure that your visa has already been issued or is on its way. This data should correspond to your official travel documents since it defines your right to services in the app.

Step 4: Process of Applying Permits (Rawdah, Hajj, and Umrah)

Once you have created your profile, you will be able to apply for certain pilgrimage permits. Select the available time for doing Umrah, Rawdah, or Hajj, depending on the type of visa and season.

The Rawdah permits can be restricted to specific hours or days, and the Hajj permits are restricted to those who qualify to apply.

Make sure that you have made a choice and only then make your request because slots are taken fast.

Step 5 – Booking Services Through Nusuk (Flights, Hotels, Transport, etc.)

Nusuk platform provides access to a range of booking services such as flights, hotels, transport, and guided tours.

These services are integrated within the app and tailored for pilgrims, ensuring they meet the requirements of your visit.

What Are the Key Features and Benefits of Nusuk?

Nusuk is a one-stop shop for all the services that a pilgrim requires, and it provides a full package of digitalized Hajj and Umrah preparations. 

Online Permits to Hajj, Umrah and Rawdah

Pilgrims are able to request and manage their permits, Umrah, Rawdah, and Hajj, with the app. This does away with paperwork and long queues.

Entry Permits and Visa Applications

Depending on the home country, international pilgrims can apply for their Umrah visas using the app.

The system links with governmental Saudi websites to check documents and give entry permits. This eliminates the wait time, and all the traveling records are associated with your account.

Reservation of Hotels and Traveling

Nusuk enables pilgrims to search and make bookings for hotels, flights, and transport, among other certified partners.

These services relate to your permit and visa information, and they ensure that the bookings are arranged according to your itinerary and are in line with the government’s travel requirements.

Travel Guides and Pilgrimage Information Accessibility

The application has current maps, ritual guidelines, and verified data on religious places.

Pilgrims may read the guides of every place and receive information about the acts of worship during Hajj or Umrah.

Safe Payment Facility to Pilgrims

All Nusuk payments are operated on trusted gateways. International debit or credit cards can be used by pilgrims, and they get instant receipts after transactions.

This security system makes it transparent, and the users will know how much they are spending, and they will have peace of mind when paying for services within the Kingdom.

Common Issues with Nusuk App and How to Solve Them

While Nusuk is built to simplify the pilgrimage process, it’s not uncommon to face small technical or user-related issues.

Most problems can be solved by following a few quick steps or contacting support when needed.

Nusuk Registration Problems

If you’re unable to register, double-check your email address, passport number, and country selection.

Restarting the app or reinstalling it often clears basic glitches and allows the registration process to go through.

Nusuk Login Issues & Account Verification Delays 

Login issues often stem from incorrect passwords or delayed SMS codes. Make sure your Absher account is active and linked, especially for GCC residents.

You can also try clearing the app’s cache and requesting a new verification code if needed.

Permit Not Showing in Nusuk App 

Sometimes, approved permits may take a while to appear. Refresh your app, check for updates, or try logging out and back in.

Ensure your visa is properly linked to the account. If the issue continues, contact customer support with your permit request number.

What to Do If Nusuk Rawdah Permit is Not Available? 

Rawdah permits fill up quickly. Try applying during early morning hours or non-peak times. If no slots are available, check again after a few hours.

You can also plan your visit on weekdays when the crowd is smaller, and availability tends to improve.

How to Contact Nusuk Customer Support?

You can reach the Nusuk support team through the app’s Help section. For urgent issues, call the Ministry of Hajj at 920002814.

Nusuk App Fees and Costs – What to Expect?

Using the Nusuk app itself is free. However, certain services like visa processing and hotel bookings come with standard fees.

All charges are displayed clearly during checkout, so you know exactly what to expect before completing any transaction.

How Much is the Umrah Visa Fee via Nusuk?

The Umrah visa itself is free of charge from the Saudi government.

However, most pilgrims pay processing and service fees through licensed travel agents, typically ranging from USD 100 to USD 400. E-visas or visas on arrival cost around SAR 395, including insurance.

Are There Additional Withdrawal or Service Charges on Nusuk?

There are no direct withdrawal fees. However, some service providers within the platform may add booking or handling charges.

These will always be shown before you make any payments. International users should also check if their banks apply foreign transaction fees.

FAQs

Conclusion – What is Nusuk

What is Nusuk? It is a digital platform created to guide, support, and streamline the Hajj and Umrah process for modern pilgrims. By bringing all essential services into one space, Nusuk helps reduce stress and allows worshippers to focus on their ibadah.

As we move closer to upcoming pilgrimage seasons, it’s important to stay informed about updates. Learning what is Nusuk 2025 will help you understand any new regulations and use the system with confidence.

With the right tools and preparation, your visit to the sacred cities can unfold with clarity and ease. Nusuk is more than just a convenience. It is part of the Kingdom’s broader vision to enhance every pilgrim’s experience with care and purpose.